Terms and Conditions
By using our website and placing an order, you agree to the following terms and conditions. These terms apply to all products and services offered via the website https://story-magic.ai (hereinafter: "the Website"). We advise you to read these terms carefully before placing an order.
1. Definitions
1.1 Buyer: The natural person who is not acting in the exercise of a profession or business, who places an order on the Website and enters into an agreement with Story-Magic. 1.2 Seller: Story-Magic (Sample Street 1, 1234 Sample City, Austria – VAT ATU [please enter]), operator of the Website and provider of the products and services. 1.3 Agreement: The agreement established between the Buyer and the Seller after placing an order and the acceptance of this order by the Seller. 1.4 Products: All goods offered on the Website, including: (a) Physical Books – personalized, printed children's books, manufactured based on the specifications provided by the Buyer; (b) Digital E-books – personalized digital books, usually in PDF format, available for download via the Website. Both products are created in part using generative artificial intelligence (AI). The Buyer acknowledges that this may result in variations and minor imperfections in illustrations and text, and that AI-generated illustrations are an artistic interpretation and may not be a photorealistic representation of uploaded photos.
2. Applicability
These terms and conditions apply to every offer made by the Seller and to every distance agreement concluded between the Buyer and the Seller. Deviations from these terms are only valid if explicitly agreed upon in writing.
3. Offer and Formation of Agreement
3.1 Offer: All offers on the Website are without obligation unless expressly stated otherwise. The Seller reserves the right to change prices and specifications. Obvious mistakes or errors in the offer do not bind the Seller. 3.2 Ordering Process: The Agreement is concluded at the moment of acceptance by the Buyer of the offer and compliance with the conditions set out therein, including the successful completion of the ordering and payment process. The Buyer will receive an order confirmation by email. The Seller reserves the right to refuse an order or to cancel it subsequently without giving reasons, particularly if there is a suspicion that the content infringes on third-party rights (such as copyrights on famous characters) or violates our Content Guidelines (§10). In the event of cancellation due to violation of these guidelines, the Seller is not liable for any compensation.
4. Prices and Payment
4.1 Prices: All prices on the Website include VAT and any other government-imposed levies, unless otherwise stated. Shipping costs are listed separately during checkout, if applicable. 4.2 Price Changes: The Seller reserves the right to change prices. Price changes do not affect orders already placed and confirmed. 4.3 Payment Methods: Payment must be made via the payment methods offered on the Website. The Seller uses Stripe as the payment provider. The order will only be processed after full payment has been received.
5. Delivery and Delivery Time
5.1 Physical Books: Delivery takes place at the address provided by the Buyer. The Seller is not responsible for incorrect address details. Production and delivery time are indicative (usually 5–7 business days after ordering) and may vary. Exceeding the delivery time does not entitle the Buyer to compensation. 5.2 Digital E-books: Digital E-books are usually available for download within a few hours of successful payment and completion of the creation process (indicative). The Buyer will be notified by email. 5.3 Risk: The risk of damage and/or loss of Physical Books rests with the Seller until delivery. The risk of loss of Digital E-books lies with the Buyer from the moment they are made available for download. 5.4 Availability of Project Files: Generated digital files and uploaded photos are kept by the Seller for 10 weeks after creation. Within this period, the Buyer can reorder Physical Books or download the Digital E-book. After this period, the files are permanently deleted for privacy reasons; reordering is no longer possible.
6. Right of Withdrawal, Cancellation, and Returns
6.1 Physical Books: Custom-made physical books are excluded from the right of withdrawal. 6.2 Digital E-books: For digital content, the right of withdrawal lapses only if the Buyer expressly agrees that the Seller may begin performance before the withdrawal period expires, and confirms that they thereby lose their right of withdrawal. This consent is given at checkout by actively ticking a corresponding checkbox. Without this consent, the Seller may not begin creation before the withdrawal period expires. 6.3 Cancellation: An order for a Digital E-book cannot be cancelled once the AI generation process has started, as costs have already been incurred. An order for a Physical Book cannot be cancelled once it has entered production at the printing facility. 6.4 Digital E-books: Digital E-books cannot be returned and are not eligible for a refund – without prejudice to mandatory statutory warranty rights. The Digital E-book allows the Buyer to assess the result before ordering a Physical Book. 6.5 Physical Books: Physical Books cannot be returned and are not eligible for a refund – without prejudice to mandatory statutory warranty rights – unless there is a clear production or delivery defect for which the Seller is responsible. The Buyer is solely responsible for carefully checking the preview (digital proof) before ordering. Errors that were already present in the approved preview do not constitute grounds for return or refund. If there is a valid defect, the Buyer must report this within 14 days of receipt, accompanied by a clear description and photographic evidence. The Seller will, at its discretion, provide a replacement or refund.
7. Quality and AI-Generated Content
The Buyer acknowledges that the Products are created using generative AI. Although the Seller strives for the highest possible quality, AI may lead to unexpected or imperfect results in both text and illustrations. Stylistic variations within the chosen illustration style do not constitute a defect. Obvious errors (e.g. wrong name, missing page, printing error, damaged delivery) are not affected. The Buyer has the option to edit the generated preview (adjust texts, regenerate illustrations) before ordering a Physical Book. Statutory warranty rights remain unaffected.
8. Usage Rights and User Content
The Buyer is solely responsible for the content, images, and textual instructions provided for the creation of the Product. The Buyer warrants that the instructions do not infringe on third-party rights, including copyrights, trademark rights, or portrait rights. The Buyer fully indemnifies the Seller against all claims from third parties resulting from infringing material. The Buyer is responsible for the lawfulness and appropriateness of the content provided.
9. Intellectual Property
All intellectual property rights regarding the Website, software, texts, and images (excluding materials uploaded by the Buyer) and the underlying AI models and algorithms rest with the Seller or its licensors. After full payment, the Buyer acquires a non-exclusive, non-transferable license to use the personalized Product for personal, non-commercial purposes. Reproduction (other than for personal backup), publication, sale, or commercial exploitation without prior written consent of the Seller is not permitted.
10. Content Guidelines
It is expressly forbidden for the Buyer to upload photos or give textual instructions that are illegal, threatening, defamatory, or hateful, or that infringe on the intellectual property rights of third parties. Specifically, the Buyer may not commission the generation of copyrighted characters or protected brand logos. The Seller reserves the right to cancel orders that do not comply, block the account, and recover any damages from the Buyer.
11. Liability
The Seller's liability is limited to direct damage and to a maximum of the purchase price of the Product to which the liability relates. The Seller is never liable for indirect damage, consequential damage, lost profits, or intangible damage. The Seller is not liable for (minor) deviations in color, quality, or execution of the Products, nor for dissatisfaction with the artistic interpretation by the AI, provided the Product largely corresponds with the personalization input. These limitations do not apply if the damage is due to intent or gross negligence.
12. Privacy and Data Protection
The Seller processes personal data of the Buyer in accordance with applicable privacy legislation. Please consult our Privacy Policy for detailed information.
13. Force Majeure
The Seller is not obliged to fulfill any obligation towards the Buyer if it is hindered from doing so due to a circumstance that is not due to its fault and which it is not required to bear under law, contract, or generally accepted views.
14. Changes to the Terms and Conditions
The Seller reserves the right to modify these terms and conditions at any time. The most current version can be found on the Website. The terms that were in force at the time the Agreement was concluded remain applicable to that Agreement.
15. Applicable Law and Disputes
All Agreements and these terms and conditions are exclusively governed by Austrian law. For consumers, the mandatory jurisdiction under applicable law applies; otherwise, the court at the Seller's place of business has jurisdiction.
16. Contact Details and Complaints
For questions or complaints about these terms and conditions or our products, you can contact us via email: support@story-magic.ai, or via our contact page. We aim to respond substantively within 14 days. If this is not possible, you will receive an indication within that period of when you can expect a response.
These terms and conditions were last updated on February 18, 2026.